It is the goal of Big Bear Tournaments to provide the best experience for each player entering our tournaments, and to ensure that all of those in attendance can enjoy that experience as well. Additional information that may be useful to your team participating in a Big Bear Tournament may be found in the “General Info” section of the website.

Applications & Refunds

Apply for the event of your choice on our website. At the time of application, make the deposit payment ($500 for 2024-25 season).  Your deposit is fully refundable up to 45 days prior to the event starting date with some exceptions.  Your entire entry fee must be paid in full 45 days prior to the event. Any payment received less than 45 days prior to the event start date will be assessed a $100 late fee.

When your application is approved, you will receive an email letting you know the event details and payment requirements.  In events that have filled prior to the published due date of payments, you may be notified to accelerate your payment deadline so that schedules can be finalized early.

REFUNDS/ REBATES
If your team is not able to participate and requires a refund, that request must to made in email to sales@bigbeartournaments.com and must be submitted no later than 45 days prior to the start of play. Entry fees are non-refundable less than 45 days before the start of play AND any hotel booking fees are non-refundable at any time. Refunds will be sent as a check to the address listed on your application and will be processed in 2-4 weeks.
BOGO processing will be sent as a check to the address listed on your application and will be processed 4-6 weeks after the second tournament.

Within 45 days of the event start date, your entire entry fee is non-refundable.

It is our goal to have every game end in a close margin. We put a great deal of effort into proper seeding and verifying teams are in a competitive division. Unfortunately, in some cases this is not always successful (See General Information for more info on Team Placement). In some very infrequent circumstances, the end outcome is not what our system had predicted and we do not offer refunds or discounts based on team performance at a particular event.

No Shows: On occasion, teams that have paid decide at the last minute not to participate in an event (usually either weather or injuries). This creates several problems because the framework for the tournament is already in place. The ice is contracted, the refs and scorekeepers are scheduled, etc.  We recognize that this does not fulfill our commitment to a guaranteed number of games to other teams in the division. In this circumstance, Big Bear Tournaments will refund $200 upon completion of the event to each team that is effected by the team responsible for the no-show.  The team responsible for the no-show is not eligible for refund.

Returned Checks

Returned checks will be subject to a $100 fee for each time a check is presented to the bank and returned.

Hotels

Teams must register their block through TTS and are required to stay in our hotels to participate. Many hotel options are available for each city and are booked on a first come-first serve basis. Teams that register late for tournaments many have limited options. If you do not see a room block large enough for your group, please contact TTS Customer Service, hockey@teamtravelsource.com and they can inquire to get more rooms added to our blocks. Any room booked outside our hotels or booked on points or any other means will result in that team being removed from competition and being charged for all rooms booked outside our hotels.

Room blocks must be registered with TTS and the room count must match the number entered on your application. Rooms must be booked and paid 7 or more days before the first night of your stay. Rooms are non-refundable less than 7 days before the first night of your stay.

Any team whose home arena is more than 70 miles from the primary tournament rink and/or has a drive time exceeding an hour and fifteen minutes, will be considered an out-of-town team and will be required to comply with our hotel policies. There are exceptions to this policy under certain circumstances.  Please check with our hotel coordinator for further information.

If you are within driving distance and are planning to stay in a hotel, you must book your rooms in the same manner as any out-of-town team. If you do not meet the minimum requirement for rooms, please contact our office for further instructions.

Please do not contact hotels directly.

Please keep in mind that holiday weekend tournaments (MLK and President’s Day) that are scheduled for Friday-Monday may require a three-night stay. Please indicate a Friday arrival and a Monday departure on your rooming list. Once you receive a game schedule, you will have time to cancel a night that you will not need. To minimize the number of nights needed by each team, it has been our policy to begin some divisions on Friday that end on Sunday while others will begin on Saturday and end on Monday. If your school district does not recognize Monday as a holiday for either of these weekends, please indicate this information on your application in the comment section.

Please be aware that many of our partner hotels offer complimentary nights for the head coach, manager, or manager designated person, provided that a minimum of 13 rooms are booked for two consecutive nights by the team. Teams booking 13-14 rooms for two consecutive nights will receive one comp night. Teams booking 15+ rooms for two consecutive nights will receive two comp nights. If a team has not met the compliance requirement for their team, no comp nights will be awarded. This is not offered by all hotels and is subject to forfeit based on team behavior during the stay – the comp policy also varies by hotel and may require a higher minimum. All rooms for each team need to be booked within the team block and cannot be booked on points, discount program, or any other hotel booking service. Submissions for comp nights must be received two weeks prior to check-in, any submissions received after that are not guaranteed. Please find the comp room request form HERE.

Big Bear Tournaments derives a small compensation from participating hotels for your stay. Any team or team member found during any tournament to be staying in a hotel that has not been booked through the procedure outlined above will cause that team to be disqualified from advancing to either the semi-finals or championship game or removed from the tournament regardless of their record. There will be no exception to this policy.

Our Commitment to Privacy

Big Bear Tournaments will use personal information collected through our registration process for a variety of business operations outlined here. We use this information for these activities and rely on the accuracy of the information provided to operate and fulfill your request for specific business interests, in order to enter into, or perform, a contract with you, with your consent, and/or for other related obligations between Big Bear Tournaments and its customers, suppliers, contactors, or other relations.  By entering data into Big Bear Tournaments website you agree that email information or other information required to provide the service requested may be used in future marketing directly by Big Bear Tournaments or its third party marketing partners.

The Way We Use Information

We use your information to:

• Complete your registration, process payments, returns, exchanges, and provide services agreed
• Process, administer, award prizes in events you elect to participate or are randomly selected from applications entered into our system
• Discuss in person, telephone, text, email, or other means to communicate questions, respond to inquiries, solve problems, acquire additional information needed to meet our obligations to provide the requested service
• Big Bear Tournaments and/or our third-party marketing partners may use email information you provide, for marketing purposes, to send information to you about products or services related to the services requested or related products or services like those requested.  This information may be used to send specific advertising related to Big Bear Tournaments and/or it’s third-party marketing partners, products, or services
• Big Bear Tournaments is not responsible for any information provided directly with our third-party marketing partners who advertise products or marketing to you and we make no affiliation for anything you may provide or request outside the Big Bear Tournaments website and you provide that information at your own risk

Any information that is personally identifiable including but not limited to phone numbers, addresses, credit card numbers, or anything other than email addresses are never shared with third-party marketing partners and are only used to provide the service requested.

Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online, phone, text, email, and any other communication means.

How to Contact Us

For questions or concerns about these privacy policies, please call us at 248-399-1694 or send email to info@mybbt.biz